Once you have made the decision to close your OneCash account, rest assured that we are fully committed to assisting you every step of the way. Your satisfaction and ease throughout this process are our utmost priorities. To ensure a smooth transition, please adhere to the following steps outlined below:

 

1. Pay Off Outstanding Loans: 

Utilize the OneCash mobile app to settle any remaining loans before initiating account deletion. This ensures a smooth transition and prevents any outstanding financial obligations.

 

2. Submit Deletion Request Email:

Send an email to service@onecashng.com from the email address linked to your OneCash account. Include the following details:

 

Subject: Request for Account Deletion

Body: Confirm the settlement of all outstanding loans through the mobile app and express your intention to delete your account.

 

3. Confirmation and Deletion:

Please allow up to five business days for our support staff to respond to your email regarding the account deletion process. Once your request is verified, the actual deletion procedure will commence promptly. We appreciate your patience and understanding as we ensure the necessary steps are taken to securely and accurately process your request. Rest assured, our team is dedicated to providing timely assistance and guiding you through the deletion process with the utmost care and attention to detail. Thank you for choosing OneCash, and we look forward to assisting you further.

 

 

Please be aware that once an account is deleted, there is no way to get it back, and all associated data is lost forever.

 

 

Please feel free to include any questions or concerns in your email asking for the deletion of your account. For a flawless experience, we are here to help you at every stage of the procedure.